We have created this web-page to provide faster answers to customers who only bought flight tickets and therefor are not covered by the Package Travel Directive.
Please click on the Chat icon in the lower right corner to start the chat and to get more info on your flight related questions.
We find ourselves in an extra ordinary situation. We understand you may have a lot of unanswered questions and regret that we are unable to answer everyone within our normal response time. We are doing our utmost to assist you. The current situation affects us all and we understand the uncertainty and frustration many are experiencing. We’re sorry that your travel plans had to change because of this extraordinary situation. All of us at KILROY are working hard at cancelling tickets and processing refunds.
We have created a chat service (here on the lower right corner) to help you find the relevant answers and to know what your options are. The chat service can help with
- The status of your flight
- If you want to change your flight
- If you want to cancel your flight
- If your flight has been cancelled
- If your travel destination is subject to a travel restriction
- If you are still abroad and unsure what to do