The Travel Agency Benefit - We’ve got your back
In simple terms, your travel plans and the money you paid for them are protected if something unexpected happens.
Travel has the power to open your world. But planning a big trip should be exciting, not stressful. When you book with KILROY, you get expert travel advice from people who have travelled the world themselves, and who know from experience that unexpected things can happen.
That’s why we combine real travel expertise with and strong protection for your trip. KILROY is covered by legally required insolvency protection schemes in the countries we operate, so your money is safe is something unexpected happens.
Package trips booked with us follow the rules in the EU Package Travel Directive. This means your trip is covered by package travel protection if something in your travel package cannot be delivered.
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What this means for you
- Your money is protected
We work with trusted travel partners we’ve collaborated with for many years – partners who are reliable and deliver the experiences we promise our travellers. If something unexpected happens, such as a supplier going bankrupt or a service not being delivered as planned, it’s on us to step in and make sure you’re taken care of. - You’re not left on your own if something goes wrong
Your trip is booked as one package which makes it a package trip. If a flight, hotel, or activity in your trip cannot be delivered, we help find a solution so your travel plans can continue as smoothly as possible. - Guidance before you travel
We help you understand entry rules, visa requirements, and travel advice for your destination, so you know what to expect before departure. - Support if travel advice changes
If your Ministry of Foreign Affairs changes its advice close to your departure and recommends not travelling to your destination before departure, we help you rebook your trip to another destination or cancel free of charge. - Fair solutions if plans change
If we cannot deliver the main parts of the trip you booked, you can cancel the trip free of charge.
Extra coverage with our travel insurance
For additional peace of mind, we work with trusted insurance partners like Europæiske Rejseforsikring and Gouda Rejseforsikring.
They offer travel insurance designed for both short and long trips, and are very suitable to adventure travel. Our travel consultants can help you choose the option that fits best for your trip.
24/7 emergency support
While you’re travelling, you have access to our 24/7 emergency phone. If something urgent happens during your trip - cancelled flights, lost travel documents, or other unexpected situations - you can reach our KILROY emergency line, where travel specialists are on call who help you figure out the next steps.
You can read more about our emergency support on the Emergency Assistance page.
Real people supporting your trip
Planning a big trip often comes with questions. Where should you go first? How much time do you need in each place? What routes actually make sense?
Our travel consultants have travelled the world themselves and help you build a trip that works in real life, not just on paper. They help you choose destinations, plan routes, and figure out the practical details before you leave. And if something unexpected happens during your trip, you’re not on your own.
Write us to plan your next trip