The Travel Agency Benefit - We’ve got your back
Planning a big trip should be exciting, not stressful. When you book with KILROY, you get expert travel advice and strong protection for your trip. Trips booked with us follow the rules in the EU Package Travel Directive. That means your trip is covered by package travel protection.
In simple terms, your travel plans and the money you paid for them are protected if something unexpected happens.
What this means for you
- Your money is protected
If a travel provider included in your package trip goes bankrupt, you will get your money back. If this happens while you are travelling, arrangements will be made so you can complete your trip or get home safely. - You’re not left on your own if something goes wrong
Your trip is booked as one package. That means we help find a solution if a flight, hotel, or activity in your trip cannot be delivered. - Guidance before you travel
We help you understand entry rules, visa requirements, and travel advice for your destination so you know what to expect before departure. - Support if travel advice changes
If the Ministry of Foreign Affairs changes its advice and recommends not travelling to your destination before departure, we help you rebook your trip to another destination or cancel free of charge. - Fair solutions if plans change
If we cannot deliver the main parts of the trip you booked, you can cancel the trip free of charge.
Extra coverage with our travel insurance
For additional peace of mind, we work with trusted insurance partners like Europæiske Rejseforsikring and Gouda Rejseforsikring.
They offer travel insurance designed for both short and long trips, and are very suitable to adventure travel. Our travel consultants can help you choose the option that fits best for your trip.
24/7 emergency support
While you’re travelling, you have access to our 24/7 emergency phone. If something urgent happens during your trip - cancelled flights, lost travel documents, or other unexpected situations - you can reach our KILROY emergency line, where travel specialists are on call who help you figure out the next steps.
You can read more about our emergency support on the Emergency Assistance page.
Real people supporting your trip
Planning a big trip often comes with questions. Where should you go first? How much time do you need in each place? What routes actually make sense?
Our travel consultants have travelled the world themselves and help you build a trip that works in real life, not just on paper. They help you choose destinations, plan routes, and figure out the practical details before you leave. And if something unexpected happens during your trip, you’re not on your own.
Write us to plan your next trip